Das Positive. Ganz tolle Zimmer. . Gross und sauber, sehr bequeme Betten. Schöne Anlage. Das wars dann auch schon. Das ist kein 5 Sterne Hotel. Max 3,5 Sterne. Begründungen: Personal zwar freundlich aber nicht geschult. Liegestühle ab 9.30 h komplett belegt. Die Leute reservieren ab 7.00 h. Liegewiese ist eine ungepflegt "Wiese". Sehr viele Zigarettenkippen und Flaschenverschlüsse liegen auf der "Wiese". Essen einmal Buffet und einmal Alla Cart hat uns gereicht. Schlecht Qualität. Getränkepreise zu teuer. Wir haben uns auswärts (trotz HP) verpflegt. An den Strand dann rechts und in 5 Minuten ist man in einem sehr guten und schönen Thai Restaurant Blue Sky. Liebes Management, das liegt alles nicht am Personal sondern am Management. Von uns erhalten 3,5 Sterne
Dear Guest, Thank you for taking the time to share your detailed feedback following your stay with us at Pullman Khao Lak Resort. While I’m pleased to hear you enjoyed the spacious rooms, comfortable beds, and the beauty of our grounds, I’m genuinely sorry that several aspects of your experience did not meet your expectations. Your comments regarding team training and overall service consistency are taken seriously. While our ambassadors strive to deliver warm and attentive service, it’s clear we have gaps to address, and we are reinforcing training and supervision to ensure a more polished and seamless guest experience. I also regret the inconvenience caused by the early reservation of sun loungers. This is not the experience we aim to provide, and we are actively reviewing stricter policies and monitoring to ensure fair access for all guests throughout the day. Cleanliness and upkeep of our outdoor areas are fundamental standards, and your observations about the lawn condition and debris are unacceptable. Immediate corrective actions have been initiated with our housekeeping and landscaping teams to improve both cleanliness and maintenance. Regarding dining, we are sorry that the quality and value did not meet your expectations. We are currently reviewing our menus, preparation standards, and pricing strategy to ensure our food and beverage offerings better reflect the level of experience we strive to deliver. We hope we will have the opportunity to restore your confidence in the future. Warm regards, Guest Experience Team Pullman Khao Lak Resort
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