Pullman Phuket Panwa Beach Resort

Dear Julia, Thank you for sharing your feedback. We deeply regret that your recent experience did not meet your expectations, and we sincerely apologize for the issues you encountered. Regarding the excursion you mentioned, we recommend contacting the TUI representative directly for clarification, as this service is provided by an external partner. However, we are always here to assist you in reaching out to help resolve such matters promptly. We are very sorry to hear about the condition of the pool and your concerns regarding safety. Your safety and comfort are our top priorities, and we have immediately addressed this matter with our maintenance team to ensure the pool is in excellent condition for all our guests. With respect to your comments about the All-Inclusive package, we would like to clarify that the package includes lunch and dinner on the day of arrival and breakfast on the day of departure. We understand how disappointing that the All-Inclusive package did not meet your expectations, and we will ensure clear and detailed package information is provided to all our guests. Thank you again for your valuable feedback. We hope you will consider giving us the opportunity to welcome you back in the future and provide you with an improved experience. Warm regards, Katekanok Suebsak Guest Experience Manager