Quattro Family Club Dem Hotel

Dear Simon, First of all we would like to thank you for taking your time to write this review to us, and for choosing to stay at our hotel during your holiday. We take all feedback into consideration, both good and bad, as we always aim to increase the quality of our service and the experience we provide to our guests. We use any critical feedback to improve for the future. However, we would like to point out some of your statements regarding our food. We have a very diverse buffet where we serve food with a changing variety every day. We also have multiple food events at our buffet restaurant throughout the weeks, such as Gala Night, Turkish Night, Mexican Night, Sushi Night, Chocolate Buffet and Street Food Festival. In addition, if our guests do not wish to eat all meals at the Buffet Restaurant, we have two snack a la carte restaurants open during the day as well as a Patisserie. The hotel also serves other foods such as gözleme and kumpir during the day time. For the evening time, we also have two a la carte restaurants that you can reserve seats at. Regarding our food preparation, our barbecue grilling starts about 1 hour before the restaurant opens, and the grilling continues throughout the evening to refill and provide new fresh and hot foods to our guests. All hot food is also served and on show in our buffet on electrical heating plates to keep the food varm. Although you experienced some disappointment during your holiday, we still hope you found some highlights during your stay, as we wish to welcome you back in the future. Best regards, Quattro Family