Ramada Hotel and Suites by Wyndham Dubai JBR

Dear Denisa . Thank you for taking the time to share your feedback with us. We are delighted to hear that you and your family enjoyed our perfect location and that you found our staff to be friendly and helpful. However, we are very concerned to hear about the issues you experienced with your all-inclusive package. Your situation is not what we want our guests to experience, and we sincerely apologize for any confusion and inconvenience regarding the meals and charges. We are looking into your booking details to determine why you were charged for meals that should have been included. We understand that this is a significant and disappointing issue. We also appreciate your honest feedback regarding the condition of your room. We have noted your comments about the need for updates and have passed this on to our maintenance and management teams for review and action. Your comments are invaluable in helping us to continuously improve our guest experience. We would like the opportunity to make this right. Please contact us directly at your convenience so we can discuss the specifics of your all-inclusive package and find a satisfactory resolution. We truly value your business and hope to have the chance to provide you with a flawless experience in the future. Sincerely, Hsu Myat Kyaw Guest Experience Manager