Ramada Hotel and Suites by Wyndham Dubai JBR

Dear Dirk R, Thank you for taking the time to share such a detailed and thoughtful review of your recent stay with us. We are absolutely thrilled to hear that you experienced first-class service and would give us more points if possible – that means a lot to our team! We are especially pleased that our attentive and friendly staff fulfilled your every wish, even arranging breakfast bags for your early departure at 4:00 a.m. This is wonderful feedback, and we are proud to know our team went above and beyond to ensure your comfort. It's also great to hear that you found your room spacious, well-equipped, and comfortable, and that you enjoyed the fitness room, pool, and our extensive breakfast. We appreciate you recognizing the excellent value for money our hotel offers. We sincerely apologize, however, for the issues you encountered with the kitchenette in your apartment, specifically the loose faucet and hanging cabinet doors. This is certainly not up to our usual standards, and we regret that these repairs were overlooked. We have immediately informed our maintenance team to address these issues to ensure they are rectified promptly for future guests. Your feedback is incredibly valuable, helping us to continuously improve. We truly appreciate your kind words about our staff and facilities, and we hope to have the pleasure of welcoming you back for an even more perfect stay in the future! Sincerely, Hsu Myat Kyaw Guest Experience Manager