Seaside A Lifestyle Resort

Dear Anna, Thank you for sharing your feedback and for highlighting both the strengths of your stay and the areas where you feel improvement is needed. We are pleased to hear that you enjoyed the hotel’s village-style layout, the spacious setting, the views, and the positive service experiences at check-in, the main restaurant, and the Thalassa Pool Bar. It is also good to know that these aspects contributed to a relaxing holiday for you. Your comments regarding service consistency at the Pelagos Pool Bar and the varying levels of engagement have been noted and will be reviewed internally to ensure a more uniform guest experience across all outlets. Maintaining consistent hospitality standards throughout the hotel is an ongoing focus. With regard to housekeeping, your observations about entry procedures and the handling of the “Do Not Disturb” sign have been taken into consideration. This will be reviewed with the team to reinforce established procedures and ensure better reliability in respecting guest privacy. We truly appreciate your constructive feedback, as it helps us identify areas where we can improve our service standards. We hope to have the opportunity to welcome you again in the future and provide you with an experience that fully reflects the high standards we aim to deliver across all areas of the hotel. Warm regards, Seaside Team.