Seaside A Lifestyle Resort

Dear Helmut, Thank you for your feedback. Please allow us to raise the points that you mentioned . We have confirmed with medical professionals that a virus has been circulating throughout the island, affecting many people. While we take every precaution to maintain a healthy environment, some factors are unfortunately beyond our control. We strictly adhere to all guidelines to ensure a safe environment for everyone. We want to assure you that the health and safety of our guests is our top priority. More specific we want to assure you that we have passed all necessary health and safety tests in order to operate from HASP with excellent scores (Hazard Analysis and Critical Control Points (HACCP), which is a systematic preventive approach to food safety. It addresses the physical, chemical, and biological hazards as a means of prevention rather than relying on finished product inspection. The system is used in the food industry to identify potential food safety hazards, so that key actions, known as Critical Control Points (CCPs), can be taken to reduce or eliminate the risk of these hazards being realized. The HACCP system is internationally recognized and is a critical part of food safety programs to ensure that the food served is safe for consumption). Our team is taking all possible measures to mitigate its impact within our premises, including enhancing our hygiene practices. Please be assured that our buffet and dining areas are regularly inspected and sanitized. We want to emphasize that we are here to support all our guests and are committed to providing everything you need during your stay. Our staff is ready to assist you with any requirements or concerns you may have to ensure your comfort and well-being. Thank you for bringing the matter with the pool to our attention. We would like to inform you that the pool was renovated this year, and the issue you encountered is due to a material failure. Please rest assured that we have noticed this and will take immediate action to resolve it. Thank you for your feedback. We truly value your input and are committed to ensuring that every guest has a pleasant stay with us. We regret that you were unable to experience the best vacation. We would love the opportunity to welcome you back in the future and provide you with the exceptional dining experience that you deserve. Warm regards, Seaside Team