Sentido Pearl Beach Kos – Adults only

Dear Stephanie, First of all, we want to say thank you for taking the time to rate our Sentido Pearl Beach Resort. We appreciate every Feedback, either good or bad. Particularly with negative Feedback we listen carefully because this is a great opportunity for us to rethink our procedures, to improve our services and customer care, in order to take immediate action. During your stay with us we received no complaints regarding to the staff and the housekeeping and we are very sorry to note your dissatisfaction on the service delivered. Furthermore, we cannot understand the 1 star for our service when you have no problem as you say with almost all the departments. 1 star does not reflect our image if you had this impression that only one person seemed to you not good at his job since all our staff receives compliment of friendliness, kindness, and geniality on daily basic. We think you are quite harsh saying that and it is out of reality. You know, we have only 1 restaurant and 1 bar, so the exceptions you say are olmast all our staff. About the taxi, reception called several times, then you asked for the phone from the taxi to try to call by yourself too so as not to bother the reception woman constantly as you said. You sat at the bar and the reception girl came after some time of unsuccessful attempts on her part to ask you if you made a call. Then you asked sorry and that you have no problem with the lady at the reception, saying that you thought that she wouldn’t t call again, when she did. We are not responsible regarding the availability of taxis. We know your room number very well, as well as your travel agent as we have answered you times to your request for money compensation as you claimed that your swimsuit turned yellow in our pool and got damaged. In the same pool, many people swim every day and we had no complains so far. Finally on the day the room is described in the picture, the hotel maid saw you from he next room balcony and asked you if you want to clean your room because you had the red light on. You asked only for towels because you were leaving next day. As we are informed, she learned about your complain and she came again to ask about it because she felt bad and you said that you had no problem with her and her job. We apologize about that and we will advise them to be more carefully and sensitive with guests. We are truly disappointed at not living up to your expectations. Once again thank you for choosing Sentido Pearl Beach for your stay.