Sentido Reef Oasis Suakin

Dear Birgit, Thank you for sharing your feedback. We are truly sorry to hear that your stay did not meet your expectations. Please accept our sincerest apologies for the inconvenience caused during your visit. We understand your frustration regarding the ongoing maintenance. While we do our best to ensure that guests are informed of such circumstances, we deeply regret that it affected your experience. We also sincerely apologize for the issues you encountered with service. This is certainly not the standard we strive for, and we will be addressing your feedback with our team to ensure better attention to guest needs and efficiency in the future. Your experience with the cleanliness of the tables, delayed drink orders, and the lack of proper service is concerning, and we are committed to making improvements in this area. We are glad that you enjoyed your swim-up room and found the bed comfortable, but we regret that other aspects of your stay, including food and entertainment, did not meet your expectations. We hope you will give us another opportunity to provide you with a more positive experience once all renovations are completed and our full services are available. Best regards, Yashar Gocer General Manager