Sheraton Jumeirah Beach Resort

Dear Peter, Thank you for sharing your feedback. We’re truly sorry to hear that your experience with the all-inclusive package did not meet your expectations. Please accept our sincere apologies for the inconvenience this may have caused. It appears there was a miscommunication at the time of booking through your travel partner. We offer two types of all-inclusive packages at our hotel: • Soft All-Inclusive, which includes meals and non-alcoholic beverages. • Premium All-Inclusive, which includes a wider selection of beverages, including alcoholic options. From your comments, it seems the Soft All-Inclusive package was booked by your travel agency, and unfortunately, the distinction may not have been clearly communicated to you. As a gesture of goodwill and appreciation for your feedback, we would be delighted to offer you a complimentary room upgrade on your next stay with us. Kindly contact us directly when planning your visit, and we will be happy to assist with the arrangements. We hope to welcome you back and provide you with a much more enjoyable experience.