Sun Siyam Pasikudah

Ayubowan! Dear Guest, Thank you very much for taking the time to share your detailed and honest feedback. We truly value both your positive comments and your constructive observations, as they help us continuously improve the guest experience. We are pleased to note your appreciation of our team’s efforts, particularly at the restaurant, reception, and housekeeping. At the same time, I sincerely regret that the pool service did not meet your expectations. Please accept my apologies for this inconsistency. Since your visit, we have uplifted our service standards across all outlets, with renewed training and closer supervision to ensure a more seamless and attentive experience throughout the resort. I am also very sorry to learn that you felt like a “second-class guest” during your stay. This is certainly not reflective of our values. Every guest is equally important to us, and I regret if the presence of hosted groups or special events caused discomfort. Your comments regarding the disturbance from a one-night group event and the lack of communication or apology at the time are taken very seriously. We have since reinforced our internal protocols to ensure better guest communication and sensitivity in such situations. Thank you for your feedback on the restaurant experience. While we are happy that you enjoyed the quality, we also appreciate your suggestion for greater variety and more traditional local cuisine. This has been shared with our culinary team and is being incorporated into our evolving menu concepts. We are glad you enjoyed the spaciousness of your room and the ample wardrobe space. With regard to maintenance and certain areas requiring more attention, I would like to share that the hotel has undergone renovations, and we continue to enhance our facilities, including rooms, public areas, and guest-facing outlets, to elevate both comfort and aesthetics. Your remarks concerning the long travel time to the east coast are fully understood. While the journey can be demanding, we hope the tranquility and natural beauty of Pasikudah help make the experience worthwhile. We also appreciate your observations regarding areas such as the spa, hotel shop, and bathrooms in selected room categories, which are included in our ongoing improvement plans. Once again, thank you for your valuable and candid feedback. We sincerely hope you will consider visiting us again, allowing us the opportunity to welcome you back under our enhanced service standards and renovated surroundings, and to provide you with a more refined and memorable experience. Warm regards, Arshed Refai General Manager Sun Siyam Pasikudah