The Aquincum Hotel Budapest

Dear Valued Guest, Thank You for taking time to share your concerns with us. We would like to kindly inform you that we take such claims very seriously and we have all the necessary protocols and processes in place should guests unwittingly bring bed bugs into the hotel (this is in no way directed at you but a fact, unfortunately), hotels do not have bed bugs per se, our guests bring them. On this occasion we called in our eternal support company and they found nothing to support this incident As you are aware we also offered to launder your night cloths and also upgraded you to another room as a gesture of goodwill which you duly accepted. With regards to your comment about the room temperature, fortunately and you would fully agree with us that the unexpected hot weather you experienced during your stay is unusual for this time of the year in Northern Europe and you are correct we still had our heating on which we apologise for. We trust that we will be given the opportunity to welcome you back to our hotel in the near future, Best regards, Adrienn Gazsó Personal Assisatnt to General Manager