The Briza Beach Resort Khaolak

Dear Valued Guest, Thank you very much for taking the time to share your detailed feedback with us. We are truly sorry to hear about the issues you encountered during your stay, and we sincerely apologize for the inconvenience and discomfort this caused. We are especially concerned about your comments regarding termites and suspected bedbug bites. This is not the level of comfort or quality we aim to provide. After receiving your report, our team carried out a full inspection together with hotel management, including a spot check of Room 116, and we were unable to find any signs of bedbugs as mentioned. Nevertheless, we fully understand your concerns and have continued to work closely with our pest-control specialists to ensure that all areas remain thoroughly treated and monitored. We are also sorry that your room move did not fully resolve the issue and that this affected the remainder of your holiday. Your comfort and safety are extremely important to us, and we regret that we were not able to provide a more satisfactory solution during your stay. On a positive note, we are pleased to hear that you found our team friendly and helpful, and that you appreciated the warm welcome upon arrival. Thank you again for bringing these matters to our attention. We truly appreciate your feedback as it helps us improve our services and facilities. If you are willing to give us another opportunity in the future, we would be glad to ensure a much more pleasant and comfortable experience for you. Warm regards, The Management Team