Aus ÖsterreichEin total unhygienisch und abgewohntes hotel bin etwa 40mal in ägypten gewesen aber so etwas habe ich noch nie erlebt die zimmer spotten in grösse und sauberkeit jeder beschreibung
Abgewohnt schmutzig klein und unhygienisch
Beliebte Aktivitäten
- Strand
| Infos zur Reise | |
|---|---|
| Verreist als: | Freunde |
| Dauer: | 1 Woche im Mai 2018 |
| Reisegrund: | Strand |
| Infos zum Bewerter | |
|---|---|
| Vorname: | Romana |
| Alter: | 51-55 |
| Bewertungen: | 6 |
Dear Guest. Thank you for taking the time to feed back to us about your stay. I am sorry that you feel that we did not meet your expectations on this occasion. We do not believe the situations you describe are typical of our guest experience but I have passed your comments on to my department managers and, rest assured, we will investigate the matter thoroughly and take any action required. We hope that you will reconsider visiting us again in future, to give us an opportunity to thank to you for your loyal custom, and to demonstrate a more positive experience of our award-winning service. Kind regards, Grand Hotel Team.
