The President Hotel

Dear Sabine, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply regret to hear about the issues you encountered, and we sincerely apologize for the unacceptable condition of your room and bathroom. We are pleased that you found our location convenient, but we understand that the quality of the accommodations and cleanliness are paramount. The conditions you described regarding the towels and bathroom cleanliness are far below our standards, and we are taking your comments very seriously. We will address the need for renovations in our rooms and hallways with our management team. Additionally, we will immediately review our housekeeping procedures to ensure that such oversights do not happen again. The hygiene issues you mentioned are completely unacceptable, and we will take swift action to rectify these matters. Your feedback is invaluable in helping us improve our services and facilities. We hope you will give us another opportunity to provide you with a stay that meets the high standards we aim to achieve. Thank you for bringing these matters to our attention. Warm regards, Alice AFOM