The President Hotel

Dear Gloria, Thank you for sharing your detailed feedback about your recent stay with us. We sincerely apologize for the various issues and inconveniences you encountered during your time at our hotel. Your experience does not reflect the standard of service we aim to provide, and we regret that we fell short of your expectations. We apologize for the limitations and instability of the Wi-Fi, as well as for the disappointing breakfast offerings and the additional charge you incurred without satisfactory value. Your comments regarding the lack of amenities in the room, such as a hairdryer and shower gel, are concerning, and we will address these matters with our team to ensure that all necessary items are provided to our guests. Furthermore, we apologize for the failure to provide the requested wake-up call, which resulted in additional inconvenience for you. We take such oversights seriously and will investigate what went wrong to prevent similar occurrences in the future. Please accept our sincerest apologies for the overall dissatisfaction with your stay. We truly value your feedback, and we will use it to make necessary improvements to enhance the experience for our guests. We hope you will consider giving us another opportunity to provide you with the quality service you rightfully expect from us. Warm regards, ALice AFOM