Aus DeutschlandPro: -Rezeptionsteam war sehr bemüht in der Problemlösung -Hotel ist sauber und gepflegt -Entertainmentangebot war gut Kontra: -Zimmer zu laut (Pooltechnik im Keller sorgt für permanentes lautes Summen in den Räumen), durch das Hotelmanagement angebotenes Alternativzimmer hatte dieselbe Problematik + Fäkalgeruch durch den Klärauslass ins Mittelmeer (je nach Windrichtung) -keine Problemlösung seitens TUI -Hotel wurde über die Jahre um mehrere Blöcke erweitert, Pool und Speisesaal aber nicht, was selbst vor der Hauptsaison zu sehr vollen Verhältnissen führt. -Personal im Speisesaal wirkte nicht sehr kompetent (mal fehlte Besteck, es fehlten häufig Beschriftungen der Speisen, Speisen waren meist lauwarm etc.) -Speisen waren sehr repetitiv -Beim Reiseanbieter beworbene Features (hier Nachtimbiss von 0:00-1:00Uhr) gab es nicht -es wird nicht darauf hingewisen, dass man Treppen steigen muss -Durch die Lage des Hotels ist man quasi zwangsgebunden an Touren, die von TUI angeboten werden.
Beliebte Aktivitäten
- Wellness
- Sport
| Infos zur Reise | |
|---|---|
| Verreist als: | Paar |
| Dauer: | 2 Wochen im Mai 2025 |
| Reisegrund: | Wandern und Wellness |
| Infos zum Bewerter | |
|---|---|
| Vorname: | TK |
| Alter: | 31-35 |
| Bewertungen: | 1 |
Dear Valued Guest, Thank you for taking the time to share your impressions of your recent stay at TUI BLUE Adriatic Beach. We truly value your feedback, as it helps us to continuously improve our services and facilities. We’re pleased to hear that you found our reception team helpful, and that the cleanliness and maintenance of the hotel, as well as the entertainment offerings, met your expectations. Your kind words will be shared with our team, who work hard to ensure our guests feel welcome and supported. However, we are sincerely sorry to learn about the challenges you encountered during your stay. We understand how important a quiet and comfortable room is for a relaxing holiday, and we regret that the noise from the pool equipment and the odor issues affected your experience. We are currently reviewing these concerns with our maintenance and environmental teams to explore long-term solutions. We also acknowledge your comments regarding the dining experience. We apologize for the inconsistencies in service and food quality, and for the lack of variety and labeling. Your feedback has been shared with our Food & Beverage Manager to ensure better training and improved coordination among our dining staff. Regarding the advertised amenities and accessibility, we understand your disappointment. We are working closely with our tour operator partners to ensure that all promotional materials accurately reflect the current offerings and physical layout of the hotel. We also recognize the need for clearer communication about the terrain and accessibility, and we will take steps to make this information more transparent for future guests. Lastly, we regret that you felt limited in your excursion options. While we do offer a variety of tours through TUI for convenience and quality assurance, we also encourage guests to explore independently if they wish, and our team at reception is always happy to provide local tips and guidance. We truly appreciate your honest feedback and hope that, despite the inconveniences, you were still able to enjoy some relaxing moments during your stay. Should you choose to return, we would be honored to welcome you back and provide a more seamless and satisfying experience. Warm regards, Andrijana Bakalić Front Office Manager
