Unser Zimmer: - nie so richtig sauber - von Beginn an Abfluss in Dusche verstopft (wurde auf Nachfrage behoben) - Duschtür knallt an Duschkopf (Fehlplanunung) - Fön war defekt (wurde NICHT behoben!) - Abfluss am Waschbecken kaputt (wurde NICHT behoben!) Schön war das Zimmer nur hergerichtet, wenn man Trinkgeld gegeben hat. Auf Nachfrage nach Upgrades (wegen Honeymoon) wurde nur abgewunken und gesagt, dass der von uns gebuchte Swim Up Room doch ausreicht.
Beliebte Aktivitäten
- Strand
Infos zur Reise | |
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Verreist als: | Paar |
Dauer: | 2 Wochen im Juli 2024 |
Reisegrund: | Strand |
Infos zum Bewerter | |
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Vorname: | J.S. |
Alter: | 19-25 |
Bewertungen: | 1 |
Dear guest, Thank you for sharing your detailed feedback. We sincerely apologize for the issues you encountered during your stay, Cleanliness is a top priority for us, and we are known for maintaining high standards. It's unfortunate that we fell short in your case, and we apologize for the oversight. Rest assured that we will address the issues you highlighted to ensure they do not recur. Regarding the room upgrade, our records indicate that during your stay, we were fully booked, which is why we couldn't accommodate your request. We regret that this was not communicated to you more empathetically. Thank you once again for bringing these matters to our attention. Your feedback is invaluable as we strive to improve our services. We hope to have you again with us for a better experience. Wiem Zardi - Guest Relations Manager