TUI KIDS CLUB Maspalomas Princess

Dear Olli, First of all, we would like to thank you for choosing us for your holidays in Gran Canaria and for taking the time to share your experience with us regarding your stay at the Maspalomas & Tabaiba Princess Hotel. Regarding our main restaurant, it is open from 18:30 to 21:30. It is true that, at times of high influx, queues can form and therefore, to help our guests to better plan their meals and avoid waiting times, we publish on our app and totems the times with less affluence. We regret the difficulties you had connecting to our WiFi network. We encourage all our guests to report any issues to our front desk as soon as they arise. Our technical team is always on hand to resolve these issues quickly and ensure that your stay is as pleasant as possible. If you encounter difficulties connecting to the WiFi, our reception staff will be happy to assist you. Regarding room sizes, in our advertising and sales channels, we provide the square metres of each room so that our guests can make an informed choice. Should you require more space for future stays, please do not hesitate to ask at reception for the availability and price of larger rooms. Our aim is to ensure your comfort and satisfaction. Finally, we would like to reiterate our thanks for your kind comments about our pool area. We are pleased to hear that this was a highlight of your stay; we are dedicated to maintaining our facilities to the highest possible standard to ensure the relaxation and enjoyment of our guests. We are committed to continually improving all aspects of our guests' experience and greatly value your feedback. We look forward to the pleasure of welcoming you back and hope to exceed your expectations on your next visit. Best regards, Princess - Customer Care Team