TUI KIDS CLUB Maspalomas Princess

Dear Fabian, We sincerely thank you for taking the time to share your experience at our hotel Maspalomas & Tabaiba Princess. We value all your comments, as they give us the opportunity to improve our services and the experience of our future guests. We understand your concern regarding the limitations in entertainment activities for your children. Our entertainment programme is designed to cover different age groups, ensuring that each activity is appropriate and enjoyable for all participants. This information is available on our app and information totems, and our staff are always happy to provide details of suitable activities for each age range. We are sorry to read about your experience in the canteen. We aim to offer a wide variety of quality food to suit the tastes of all our guests, including themed days to enrich the dining experience. We understand that peak hours can result in queues and a noisier atmosphere in the dining room; therefore, we suggest checking our app for off-peak times for a quieter dining experience. However, we are pleased to hear that you found our hotel clean, as cleanliness is a top priority for us. We constantly strive to ensure that every corner of our facilities reflects our commitment to hygiene and tidiness, knowing that these aspects are fundamental to the comfort and well-being of our guests. Although you mention that you do not plan to return, we hope to have the opportunity to change your perception in the future. We are committed to continuous improvement and would like to be able to demonstrate improvements based on your valuable feedback. Thank you again for choosing us for your holiday. We look forward to welcoming you back and providing you with an excellent experience. Best regards, Princess-Customer Care Team