UNAHOTELS Naxos Beach Sicilia

Dear Andreas, Thanks a lot for sharing your experience with us! It is a pleasure to read you appreciated the beautiful location and the 14 hectares around the Hotel: every day the maintenance and the gardeners work with great passion to well keep all. However, we are very sorry for the unfortunate inconvenience which was created by the bankrupt of the Tour Operator Thomas Cook. During this delicate phase, started with the official communication of the bankrupt on the 23th of September, we have tried to manage guests stay in the most correct way as possible. We did not received any communications from Thomas Cook and any payment guarantees. Certainly, This unpleasant and inevitable circumstance depended, exclusively, by the crisis of the Tour Operator that did not give us any official communication or instruction. They was simply disappeared. We are ready to reconsider the matter in case of new development or different solution Thomas Cook will propose us. We wish you all the very best in the future and we hope you will consider staying with us again, as we are confident you could have a better experience. Best regards G.M. Antonio Tommasi