Ushuaia Ibiza Beach Hotel - The Tower / The Club - Adults only

Dear Patrick, Thank you for taking the time to share your feedback. We sincerely apologize for the issues you encountered during your stay. It is disappointing to hear that your concerns were not addressed, and we take this very seriously. Regarding the charges for items you did not use, we would be happy to investigate this further for you. Please contact our guest services team so we can resolve this matter. We are also very sorry to learn about the issue with your meal. This does not reflect our usual standards, and we will ensure that our kitchen team addresses this feedback. We truly appreciate your input and hope you might give us another chance in the future to provide you with the experience you deserve. Best regards, Rachele Bertolazzi Online Reputation Senior Advisor