Aus DeutschlandNie wieder. Nach einer Nacht abgereist und das Hotel gewechselt. Unfreundlicher Empfang, falsches Zimmer, keine Bemühung unsere Probleme zu lösen, Rest des Personals freundlich. Zimmer benötigen dringend einer Renovierung. Essen ist schlecht, sieht schon unappetitlich aus, Geschmacklich nicht besser.
Beliebte Aktivitäten
- Strand
| Infos zur Reise | |
|---|---|
| Verreist als: | Paar |
| Dauer: | 1 Woche im November 2023 |
| Reisegrund: | Strand |
| Infos zum Bewerter | |
|---|---|
| Vorname: | Martin H. |
| Alter: | 61-65 |
| Bewertungen: | 1 |
Dear Mr. Martin, Thank you for your time to write your feedback which help us to improve our service, however during your stay (one night), once you informed us that the room was reserved from the travel agency was not as your request, we contacted the travel agency immediately, also we offered you all options to satisfy your needs regarding the room and food, but you already decided to change the destination to Hurghada (Soma bay) as it is the preferred destination for you as you mentioned already, however we would like to meet you again to touch the improvement yourself, Thanks & Best Regards Mostafa Shalaby Asst. Front Office Manager
