Zilwa Attitude

Dear Chica, Thank you for sharing your experience with us, and first and foremost, congratulations on your wedding anniversary. I am genuinely sorry to hear that your stay did not meet the expectations you had for such a special occasion. It is disheartening to learn that our team missed the opportunity to make your celebration memorable, and we sincerely apologize for any oversights. Celebrating your wedding privately on the other beach sounds like a beautiful and intimate choice, but we regret that it was not the seamless experience we aim to provide. The fact that you were not able to secure an appointment for the à la carte restaurant after a 9-day stay is indeed disappointing and not reflective of the service we strive to deliver. We apologize for any inconvenience this may have caused and assure you that we will review our reservation procedures to prevent such occurrences in the future. I understand your frustration with the beach conditions, and we are genuinely sorry that your daughter couldn't fully enjoy it. Your feedback is crucial, and we will address this matter to enhance the overall experience for our guests. While we regret that your experience fell short of your expectations, we sincerely appreciate your feedback as it provides us with valuable insights for improvement. We understand that your future plans involve staying in La Morne, and we hope to have the opportunity to welcome you back and demonstrate the level of service we aspire to deliver. If there are specific details or concerns you would like us to address further, please feel free to share them. We value your input and the opportunity to make amends. Wishing you both a belated happy anniversary, and we hope to welcome you back in the future. Kind regards, Amrish Jhugroo Hotel Manager