Neptune Luxury Resort

Dear Dominic, As Ulrike pointed out, the sea is a public space that you can use at your discretion. However, we agree with her that using it at night may not be the safest option. Please note that our pools are not available for use after they close at 19:30 for safety reasons. Since the pools contain fresh water, they need to be cleaned regularly. Chemicals are used during this cleaning process, which is why swimming is not permitted at that time. You are welcome to use the pools again starting at 07:30 in the morning. Best regards,

am pool f.o.c. - die am Strand 50 € p.d. water incl.

Dear Sir/Madam, These rooms are all located opposite the Olympic Pool, in the bungalows numbered in the 2000s. They are located between the Kids Club and the Main Building. Best regards, Neptune Luxury Resort

Dear Sir/Madam, Yes, we have one on each balcony. Hoping to have been of service and looking forward to welcoming you to our Resort. Kind regards, Neptune Luxury Resort

Dear Patrick, The Halboard Plus or Dine Around Package is only available through a few tour operators, such as ITS, Jahn Reisen, or Hotelplan. It cannot be booked here at the hotel, so please turn to one of the indicated tour operators if you are interested in booking this. Best regards, Neptune Luxury Resort

Dear ML, It is a pleasure to hear that you and your children will visit us. The set-up of the indicated room type is always two twin beds and one sofa bed when booked for three persons. Hoping to have informed you adequately and looking forward to welcoming you to our Resort. Best Regards, Neptune Luxury Resort

Dear Mellanie, As we are committed to providing our guests with the best possible beach experience, we work closely with a team of experts on the topic of beach erosion. Every year, we evaluate the actions taken and learn from the methods used in previous years. Using a new study, we have evolved our actions this year, aiming for the best possible results. We are hopeful regarding the results for this summer season and invite you to experience our beach yourself. Best regards,

Dear Julian, The minimum age for visiting the fitness centre at our hotel is 16 years. Only in exceptional cases, can we make an exception. To inform us about your exceptional case (if you have one), please contact us directly, we are happy to assist. Best regards, Neptune Luxury Resort

Dear Eva, a mini market is available on the hotel grounds where you can buy such things. Best regards,

Dear Jens, the position of the Superior Twin Rooms is higher than the Olympic Pool, so you cannot walk directly from your terrace to the pool. In order to reach the Olympic Pool, you will have to use some stairs or a ramp, which are situated on the sides of the area. Best regards, Neptune Luxury Resort