Akti Imperial Deluxe Resort & Spa Dolce by Wyndham

Dear Sabine Thank you for taking the time to share your feedback. While we appreciate all comments, we must clarify that many of the points mentioned do not reflect the experience of the majority of our guests. Our staff follow strict service standards, and while individual interactions may vary, most guests report friendly and attentive service throughout the hotel. The buffet offers a wide variety of fresh dishes daily, and table availability is managed to accommodate all guests, especially during busy meal times. Regarding the rooms, bed configurations and layouts are clearly described in our website . Our housekeeping and maintenance teams work continuously to ensure all rooms meet safety, comfort, and cleanliness standards. Any reported issues during a guest’s stay are addressed immediately. As for the pools, beach, and common areas, these are maintained daily according to strict hygiene standards. Reserved sunbeds and peak-time crowding are challenges in all high-occupancy resorts, but we continuously monitor these areas to ensure guests’ comfort. We take all feedback seriously and use it to improve. However, generalized statements about service, room conditions, or facilities without prior notification to our team can be misleading. The majority of our guests enjoy a well-maintained, safe, and high-quality stay, and we remain committed to delivering this standard. warm Regards Stella Chatzikonstantinou Public Relations Manager