Al Ain Palace Hotel Abu Dhabi

Dear Nils, Thank you for sharing your feedback regarding your stay at Al Ain Palace Hotel, Abu Dhabi, even though it's from a few years ago. We are truly sorry to hear about the negative experience you encountered during your time with us. We take your comments seriously and assure you that we are investigating the issues you raised regarding cleanliness and service. Please accept our sincere apologies for any inconvenience caused. We continuously strive to maintain the highest standards of cleanliness and service excellence for all our guests. Regarding your concerns about the in-house bar, we assure you that we do not condone any inappropriate activities on our premises. We have strict policies in place to ensure the safety and comfort of all our guests, and any such behavior is not tolerated. We understand your disappointment, and we appreciate your suggestions for improvement. We are committed to learning from your feedback and making the necessary changes to enhance the guest experience. We hope that you will consider giving us another chance in the future to provide you with the exceptional service and hospitality that we are known for. Warm regards, Mazhar Siddiqui Front Office Manager Al Ain Palace Hotel, Abu Dhabi