Al Bandar Rotana - Creek

Dear Mr. Schrader, Warm greetings from Al Bandar Rotana and Al Bandar Arjaan by Rotana Dubai! Thank you for sharing your valuable feedback with us. We sincerely apologize for the inconvenience you experienced upon arrival, particularly with the third bed not being prepared as expected. This is certainly not the welcome we aim to provide, and we understand how frustrating it must have been, especially after a long journey. We are also sorry to hear that the bed comfort did not meet your expectations. We understand that sleep quality is a key part of a relaxing stay and would have been happy to provide a mattress topper or alternative options had this been brought to our attention during your stay. Please rest assured that your comments have been shared with the relevant teams for immediate attention, as guest safety and comfort are top priorities. We appreciate your feedback and hope to have the opportunity to welcome you back for a more comfortable and seamless experience. Best regards, Ayman Ashor General Manager Al Bandar Rotana & Al Bandar Arjaan by Rotana