Aus DeutschlandWaren im Dez. 24 schon einmal in diesem Hotel. Es hat sich viel verschlechtert! Meiner meinung nach nur noch 3/4 Sterne!
Beliebte Aktivitäten
- Kultur & Erlebnis
- Ausgehen & Nightlife
| Infos zur Reise | |
|---|---|
| Verreist als: | Familie |
| Dauer: | 2 Wochen im April 2025 |
| Reisegrund: | Stadt |
| Infos zum Bewerter | |
|---|---|
| Vorname: | Ernst Michael Simon |
| Alter: | 46-50 |
| Bewertungen: | 1 |
Dear Mr. Geyer, Warm greetings from Al Bandar Rotana and Al Bandar Arjaan by Rotana Dubai. Thank you for taking the time to share your detailed feedback with us. We are truly sorry to learn that your recent experience did not meet the high standards you had come to expect from your visit in December 2024. We fully understand your frustration regarding the inconsistency in service. Please be assured that your comments have been shared with the concerned departments, and immediate steps are being taken to improve efficiency and attention to detail across all areas. It is deeply disappointing to hear that we may not have the opportunity to welcome you back. However, we would be grateful for another chance to restore your confidence in our hospitality. Should you choose to return, please do not hesitate to reach out to us directly, we would be honored to personally ensure a seamless and memorable stay. Once again, thank you for your valuable feedback. Best regards, Ayman Ashor General Manager Al Bandar Rotana & Al Bandar Arjaan by Rotana
