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Ulrike Faulhaber (51-55)
DeutschlandAus Deutschland
Verreist als Familie • April 2025
Schlechtes Hotel
1,0 / 6

Allgemein

Alter Hotel und Fotos entsprechen nicht der Realität


Zimmer
  • Zimmergröße
    Sehr schlecht
  • Schlafqualität
    Sehr schlecht
  • Sauberkeit
    Sehr schlecht

Kamen um 2 Uhr nachts an . Das 3. Bett für unsere Tochter hat gefehlt. Und auch Handtücher nicht einmal für 2 Personen. Das Hotel ist ziemlich runter gekommen


Infos zur Reise
Verreist als:Familie
Alter von Kindern:12 - 15
Infos zum Bewerter
Vorname:Ulrike Faulhaber
Alter:51-55
Bewertungen:1
Kommentar des Hoteliers

Dear Mr. Faulhaber, Warm greetings from Al Bandar Rotana and Al Bandar Arjaan by Rotana Dubai! Thank you for staying with us and for taking the time to share your valuable feedback. We appreciate your comments regarding the room allocation and fully understand how frustrating this may have been after a long journey. Kindly note that our standard room types are designed to accommodate two guests, with the option of an extra bed, as clearly indicated in our brochures. For families requiring more space, we also offer larger room categories such as our Studio or One-Bedroom units, available at an additional cost. Nevertheless, we are pleased to know that our team was able to enhance your stay by offering access to Gusto throughout your visit and by arranging a special birthday celebration for your daughter. It’s wonderful to hear that you left happy and content with your experience. Once again, thank you for choosing Al Bandar Rotana. We sincerely look forward to welcoming you back for an even more seamless and memorable stay. Best regards, Ayman Ashor General Manager Al Bandar Rotana & Al Bandar Arjaan by Rotana