Al Habtoor Grand Resort, Autograph Collection

Dear Valued Guest, Thank you very much for taking the time to share your detailed feedback. We truly appreciate your kind words about our team — it’s wonderful to hear that you found our staff to be friendly and helpful throughout your stay. We’re also glad to know you enjoyed the quality of the food and the live entertainment during dinner, as well as the cleanliness of our hotel and the peaceful atmosphere of your room that allowed for a good night’s rest. We’re sorry to hear, however, that certain aspects did not meet your expectations. Your comments regarding the beef quality at dinner and the limited selection have been shared with our culinary team for review and improvement. We also understand your concerns regarding the construction noise near the pool area and sincerely apologize for any inconvenience this caused. Please be assured we are working closely with the relevant parties to minimize disruption to our guests. While we strive to offer a comfortable and enjoyable experience, we recognize that some areas could be enhanced to meet the expectations of guests seeking a more luxurious stay. Your feedback is incredibly valuable as we continue to improve. We hope to have the pleasure of welcoming you back in the future and providing you with an even better experience. Warm Regards, Al Habtoor Grand Resort Autograph Collection Hotel