AluaSoul Palma

Dear Mr.Ruediger. First of all, on behalf of the Management of the Hotel Marina Luz and the General Management of Marina Hotels ,I would like to thank you for taking the time and interest to review the Hotel Marina Luz following your recent stay with us. We are very sorry to see that your stay at our hotel was not to your complete liking.. We apologize for any inconvenience you may have suffered. The Hotel Manager has taken note of this problem and will try to find a solution. For us, guest satisfaction is most important and we will do everything possible to ensure it does not happen again. Your comment will also be analysed by the corresponding department. We apologize for not having reached your expectations but thank you again for your feedback which will help us improve our service in all our hotel chain. Sincerest greetings from the Marina Luz team