Anantara The Palm Dubai Resort

Dear Alex, First, please allow me to respond in English. We are deeply sorry to hear about your disappointing experience. Please accept our sincerest apologies for the cleanliness issues you encountered in your room. This falls far below our standards, and we will address this matter urgently with our housekeeping team to ensure it does not happen again. We are also concerned to hear about your experience with our team members. This is not reflective of the high level of service we strive to provide, and we will address this internally to improve our guest interactions. While we appreciate your positive feedback about Mekong and Bushman's Restaurants and Bar, we are disappointed to hear that our all-day dining restaurant "Crescendo" did not meet your expectations. We will take your feedback into consideration as we work to improve our offerings. Once again, we apologize for the inconvenience caused during your stay. We hope you will consider giving us another chance to exceed your expectations in the future. Best regards, James Hewitson General Manager