Anantara The Palm Dubai Resort

Dear Maximilian Siad, First, please allow me to respond in English. Thank you for taking the time to share your detailed feedback following your recent stay with us. While we are pleased to know that you appreciated the relaxing location of our resort, we are truly sorry to learn that many aspects of your visit did not meet expectations. Please accept our sincere apologies for the concerns you highlighted regarding service, facilities, and dining. This does not reflect the high standards of hospitality we aim to provide, and your comments will be carefully reviewed with our management and teams to ensure improvements are made. We value your loyalty and regret that this visit left you feeling disappointed compared to previous stays. Your feedback is very important to us, and we hope you might consider giving us another opportunity in the future to restore your confidence in Anantara The Palm. Best regards, Michael Robinson General Manager