Andaz Dubai The Palm, by Hyatt

Dear Michael, Thank you for sharing your feedback with us. We are sorry to hear that several aspects of your stay did not meet your expectations, and we truly appreciate you taking the time to provide such detailed insights. We regret that noise disturbance affected your rest, as a comfortable and peaceful stay is very important to us. Your comments regarding the breakfast experience and overall variety are also noted, and we will be reviewing these with our culinary team to ensure improvements are made. We are pleased to hear that you found the massage experience to be very good, though we understand your concerns regarding pricing. It is also good to know that you were satisfied with the cleanliness of both the room and pool areas. Your feedback about the beach and the hotel’s location is valuable. While many guests enjoy the convenience of being at the entrance of the Palm, we understand that travel distances within Dubai can feel far, and traffic can sometimes impact the overall experience. Thank you once again for your constructive comments. We hope to have the opportunity to welcome you and your family back for a more comfortable and enjoyable stay. Warm regards, Team Andaz Dubai The Palm