Andaz Dubai The Palm, by Hyatt

Thank you for taking the time to share your feedback with us. We appreciate your comments regarding the good location of our hotel and the tasty and varied food options. We apologize for any inconvenience you experienced with the communication from our staff. Providing clear and efficient communication is important to us, and we will address this issue with our team to ensure improvements are made. We also apologize for the delay in cleaning your room. We strive to provide prompt and thorough housekeeping services, and we apologize that this did not meet your expectations. Your feedback is valuable to us, and we will use it to make necessary adjustments to our cleaning schedule to prevent similar occurrences in the future. Thank you for bringing these matters to our attention. We hope that despite these issues, you were still able to enjoy your overall stay with us. We appreciate your patronage, and we hope to have the opportunity to provide you with an improved experience in the future.