Arabian Park Dubai, an Edge by Rotana Hotel

Dear Manfred, Thank you very much for your review on Holidaycheck. Please accept our sincerest apologies for the inconvenience you experienced during your stay. We completely understand how important it is to have a smooth arrival, especially when it comes to something as simple as breakfast after a long journey. It seems there was a misunderstanding regarding breakfast availability, and we deeply regret that this was not clearly communicated to you. We also apologize that Mr. Saif was unavailable to speak with you at the time of your request. Please know that your concerns are important to us, and we truly appreciate you bringing this to our attention. We are continuously working to improve our guest experience, and your feedback will help us ensure that such situations do not occur again in the future. We would love the opportunity to welcome you back and provide the high level of service you expect and deserve. If there's anything further you'd like to discuss or if you have any other concerns, please don't hesitate to reach out to us directly. We value your feedback and are committed to making your next experience with us much more enjoyable. Thank you again for your understanding and patience. Best regards, Stefan Schmid General Manager