Aus DeutschlandDie Unterkunft und die Anlage waren an sich top. Leider war die Sauberkeit des Zimmers nicht zufriedenstellend und erst nach mehrmaligen Bitten wurde etwas geändert, zudem hatten wir Bettwanzen im Bett und ein Kissen hatte eine Schimmelspur. Bettlaken wurden nicht gewechselt und der tägliche Zimmerservice war leider auch nicht so genau. Aber die Anlage und das drum herum war super!
Beliebte Aktivitäten
- Strand
| Infos zur Reise | |
|---|---|
| Verreist als: | Familie |
| Dauer: | 1 Woche im Juni 2025 |
| Reisegrund: | Strand |
| Infos zum Bewerter | |
|---|---|
| Vorname: | Frederike |
| Alter: | 31-35 |
| Bewertungen: | 1 |
Dear Frederike Thank you for taking the time to share your feedback with us. We’re very pleased to hear that you found the resort and its surroundings to be excellent and that you enjoyed many aspects of your stay. However, we are truly sorry to learn about the cleanliness issues in your room, particularly the concerns regarding hygiene, bed linens, and pest-related discomfort. Please accept our sincerest apologies for this. What you described is certainly not the level of cleanliness or service we strive to maintain, and we understand how upsetting such an experience can be. Your feedback has been immediately shared with our housekeeping management to investigate this matter thoroughly and take appropriate corrective measures. Thank you again for your feedback,and despite these issues, we truly appreciate your kind words about the overall resort experience. We hope to have the chance to welcome you back and provide the high standard you rightfully expect and deserve. Kind regards Guest relations team
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