Aus DeutschlandSehr unfreundliches Auftreten des Personals. Kein Hallo/danke/bitte/tschüss, schlecht gelaunte Gesichter begrüßen einen bei jeder Mahlzeit. Handtücher wurden trotz Signal des auf den Boden legen, lediglich wieder aufgehangen statt ausgetauscht. Selbst auf Nachfrage bekam man nur zu einer 50/50 Wahrscheinlichkeit tatsächlich neue Handtücher. Balkon wurde nicht sauber gemacht. Das Essen war in Ordnung, die Getränke sehr gut allerdings nur Plastik-Einwegbecher, schwach für ein 4 Sterne Hotel. Poolanlage war sehr schön und auch das TUI Animationsteam war sehr nett und motiviert. Die Umgebung des Hotels war jedoch erschreckend, lediglich verlassene Geschäfte oder Rotlicht. Hin & wieder ein Supermarkt. Nicht sonderlich schön leider und dafür definitiv zu teuer!
Beliebte Aktivitäten
- Strand
| Infos zur Reise | |
|---|---|
| Verreist als: | Freunde |
| Dauer: | 1 Woche im Mai 2025 |
| Reisegrund: | Strand |
| Infos zum Bewerter | |
|---|---|
| Vorname: | L.A. |
| Alter: | 19-25 |
| Bewertungen: | 1 |
Dear L.A., Thank you for your detailed feedback. We are truly sorry to hear that your stay did not meet your expectations, and we appreciate the opportunity to address your concerns. We regret that you found our team unfriendly — this is certainly not the impression we strive to leave. Courtesy and guest satisfaction are fundamental to our values, and we will be reinforcing this with our staff through additional training and supervision. Regarding housekeeping, please allow us to clarify that, as communicated to all tour operators and in our guest information, linens are changed every other day, and room cleaning is provided six times per week. Towels placed on the floor are replaced in line with this schedule. However, if there were inconsistencies in service during your stay, we sincerely apologize and will look into the matter to ensure better adherence going forward. We’re pleased you enjoyed the drinks and the pool area, as well as the positive spirit of the TUI animation team. Your feedback on the use of disposable cups has been noted — we are currently reviewing more sustainable options to enhance our guest experience. While the surroundings of the hotel are outside of our control, we understand your disappointment and will continue working with local partners to encourage improvements in the area. We thank you again for your comments, which help us grow and improve. Should you choose to stay with us again, we would be grateful for the opportunity to provide a better experience. Kind regards, Atlantica Sungarden Park Team
