Bahia Principe Luxury Runaway Bay - Adults only

Dear Steffen, Please let us express how surprised we are to read your comments. We regret deeply the concerns noted in the review and would like to extend our sincerest apologies. Guest safety is our top priority. Any incident on our properties is handled according to a strict protocol, including referral to the proper Managers for investigation. We want to ensure that our guests have a relaxing and enjoyable time with us. Nevertheless, we would like to assure you that your concerns have been taken very seriously and corrective measures will be made where necessary. May I use this opportunity to thank you again for choosing Bahia Principe Hotels & Resorts, to be your holiday destination in the Caribbean. Warmest Regards, Guest Relations Department.