Barceló Residences Dubai Marina

Dear Ms. Marianne, Thank you for your feedback about our hotel. We are very sorry that your stay did not meet your expectations. We deeply regret that you were disturbed by the noisy construction work and the inconveniences in your apartment. Our team always strives to ensure comfortable conditions, and it is not our standard for guests to feel uncomfortable. We take your feedback regarding discrepancies in the descriptions very seriously and are investigating them internally to prevent such inconsistencies in the future. Unfortunately, we cannot always update all details in real time, but we are continuously working to make our information more accurate. We deeply regret that the solution offered did not meet your expectations. Our goal is always to find suitable alternatives, and we regret that this was not possible in your case. Best wishes, Christopher Ngugi, Guest Relations.