Blue Lagoon Village

Dear Franziska, Thank you for taking the time to share your feedback with us. We’re glad to hear you enjoyed the beautiful location and pool facilities. Regarding your feedback about the room's bedding, we would like to point out that both our official website and TUI's website provide detailed information about the room's bedding arrangements. Hopefully you informed our staff regarding the beds and the ants giving us the chance to rectify the issue and make your stay more enjoyable. Additionally upon request we could arrange the twin beds to be prepared as one without changing the mattress. Our personnel is very dedicated to give their best service to our guests in order to have a great experience on their holidays. We apologize, if you felt that service didn’t meet your expectations on certain occasions. We regret that the food didn't meet your expectations. We do offer soy and almond milk as alternatives, and we apologize if you didn't receive it after requesting. We hope you reached out to us so we could resolve the issue promptly. We would like to once again thank you for your feedback and we hope to welcome you back to one of our hotels. Yours sincerely, The Hotel Management