Centara Mirage Beach Resort Dubai - A World of Family Fun

Dear Reisender, Warmest Greetings from Centara Mirage Beach Resort, We are grateful that you shared your experiences with us on this platform. We are nevertheless truly saddened that your experience on the mentioned concern did not meet the level of service that we strive to offer and are known for. Your feedback is highly valuable to us, and we are naturally concerned about your dissatisfaction. We strive incredibly hard to make every guest experience enjoyable with exceeded expectations. Kindly affirm that we always pay attention to our guests’ feedback. By valuing our guests’ opinions, we work to ensure that our guests have the most comfortable stay possible and will do more in the future to provide a comfortable and luxurious experience to all of our guests. On another note, allow me to inform you that ample sun loungers are available throughout resort facilities (an average of +70 free loungers available). Due to enormous demand, the family pool and kids pool have a limited number of sun loungers; however, this is based on guest preference and remains subject to availability. In any case, your opinion is highly respected. We have an enormous number of guests. We display the time when guests can have breakfast and dinner without waiting in line at the entrance to each restaurant, as well as on room TV under the Guest Directory. We strive diligently to offer the most memorable experience for our guests. Dear Gabor, To ensure that our guests have the most satisfying experience, our dedicated guest relations with duty managers at the lobby are always on hand to assist with any special concerns/requests. We do our utmost to fulfill our guests' desires by providing flexibility and even going out of our way to ensure that our guests' demands are met. Rest assured your experiences have been shared with our team for their future insight. We truly appreciate your faith in us and are looking forward to an opportunity to serve you again. Warm regards, Vikas Bhatia Quality Manager, Centara Mirage Beach Resort Dubai