Centara Mirage Beach Resort Dubai - A World of Family Fun

Dear Gafurr, Warmest Greetings from Centara Mirage Beach Resort Dubai, We appreciate you taking the time to share the review on this page. We aim to deliver exceptional service and a distinctive Thai-inspired experience to our valued guests. Our guests never intend to stay & leave the resort with anything other than wonderful and memorable thoughts of their time with us. We are nevertheless truly saddened that your experience in some of the areas did not meet the level of service that we strive to offer and that we are known for. We strive incredibly hard here to make every guest experience enjoyable with exceeded expectations and you can hopefully see from our other reviews, that your situation is exceptional. To ensure that our guests have the most satisfying experience, our dedicated culinary & service team at each outlet, and our guest relations with duty managers at the lobby are always on hand to assist with any special concerns/requests. Every restaurant's culinary team takes pleasure in ensuring our guests have a customized experience. It is saddened to know you did not have the opportunity to meet with them. We do our utmost to fulfill our guests' desires by providing flexibility and even going out of our way to ensure that our guests' demands are met. We go above and beyond to ensure that our guests have a satisfying, and relaxing stay. We sincerely appreciate the trust you have in us. I want to make the most of this opportunity to thank you for staying with us. We hope to have you and your family visit us once more soon. With Kind regards, Vikas Bhatia, Quality Manager