Centara Mirage Beach Resort Dubai - A World of Family Fun

Dear Julia, Warmest Greetings from Centara Mirage Beach Resort Dubai We admire you for taking the time to share your experiences with us. Our resort houses are Inspired by mythical Thai and Arabian adventures, the themed destination resort offers facilities for guests of all ages, including a kids’ spa, a dedicated candy-themed spa with treatments, manicures, and pedicures for kids at Spa Cenvaree. All age of kids may spend their vacation exploring Camp Safari, fire shows, illusionists, magicians etc. E-zone, Mirage Family Lounge & the water park, complete with a lazy river, kids’ fun water play area, and waterslide points. We are nevertheless truly saddened that it is felt your experience on the mentioned concern did not meet the level of service that we strive to offer and that we are known for. Your feedback is highly valuable to us, and we are naturally concerned about your dissatisfaction. We strive incredibly hard to make every guest experience enjoyable with exceeded expectations. For us, cleanliness, upkeep, and guest comfort are all very important. We assure you that we will consistently maintain the highest standards of excellence, safety, and cleanliness by all of the strictest guidelines set forth by the Dubai Municipality. Our housekeeping staff often pays close attention to the requests of guests and meticulously prepares each room for guests as well as taking care of the public area, pool & beach. Dear Julia, Our training programs provide a major emphasis on a uniformly high degree of service throughout all of our departments, especially regarding empathy, guest experiences, efficiency, and correctness, quick and attentive services. To ensure that our guests have the most satisfying experience, our dedicated guest relations with duty managers at the lobby are always on hand to assist with any special concerns/requests. By valuing our guests’ opinions, we work to ensure that our guests have the most comfortable stay possible. We truly appreciate your faith in us and are looking forward to an opportunity to serve you again. We wish for your well-being and prosperity. Thank you for your support of Centara Mirage Beach Resort Dubai. With Warm regards, Vikas Bhatia Quality Manager Centara Mirage Beach Resort Dubai