Centara Mirage Beach Resort Dubai - A World of Family Fun

Dear Suzan, Warmest Greetings from Centara Mirage Beach Resort, Thank you for sharing your detailed feedback with us. We are delighted to hear that you found our team friendly and helpful, and that our lifeguards made a positive impression by engaging warmly with the children — creating memorable moments for families is something we truly value. We are pleased to know you enjoyed the quality of the food and the availability of original brand-name drinks. However, we understand your concerns regarding the variety and service speed during meal times. Please be assured that your comments have been shared with our food and beverage team, and we are actively working on improving both variety and efficiency. We also appreciate your comments about the bar service. For clarity, our main resort bar operates daily until 22:30 hrs, and our rooftop bar remains open until midnight, offering guests additional time and space to relax and enjoy their evening. We apologize if this was not clearly communicated during your stay. To help our guests make the most of their experience, we provide detailed information on our website about our meal plans, packages, and inclusions. At check-in, our front desk team also ensures that all relevant details — including dining venues, timings, and available amenities — are clearly explained, and a welcome card is provided for easy reference throughout your stay. Regarding the room, we are happy to hear you appreciated the modern, spacious layout and private balcony. Your feedback about the need for a laundry rack and clearer family bed arrangements is very helpful and has been noted for future enhancement. We are grateful for your honest comparison and understand that experiences may differ from other destinations. Nevertheless, we are committed to ensuring every guest enjoys a positive and memorable stay with us, and your feedback helps us get closer to that goal. Dear Göktürk Osman, To ensure that our guests have the most satisfying experience, our dedicated culinary & service team at each outlet, and our guest relations with duty managers at the lobby are always on hand to assist with any special concerns/requests. Please rest assured that guest satisfaction is very important to us, and your comments have been shared with the relevant departments for their future insight. We hope you'll consider giving us another opportunity in the future to restore your confidence in our hotel. Your feedback is not taken lightly, and we remain committed to improving our guest experience in every way. With Warm regards, Vikas Bhatia Quality Manager.