Erwartungen nicht ganz erfüllt. Erstes Zimmer roch erheblich nach Rauch. Alternativzimmer gleicher Kategorie anstandslos bekommen (leider mit Wartezeit von 1 Stunde trotz gebuchtem Early Check-In). Freundlicher Roomservice. Exzellente Lage fußläufig zur Metro.
| Infos zur Reise | |
|---|---|
| Verreist als: | Familie |
| Alter von Kindern: | 0 - 2 |
| Infos zum Bewerter | |
|---|---|
| Vorname: | Urlauber |
| Bewertungen: | 43 |
Dear Valued Guest, Thank you for sharing your experience with us. We sincerely regret that your initial room did not meet expectations due to the smell of smoke. However, we are glad to hear that our team was able to provide an alternative room of the same category without any hesitation. We understand that the wait time, especially with a booked early check-in, must have been inconvenient, and we apologize for this delay. On a positive note, we are pleased that you appreciated our friendly room service and the excellent location with convenient access to the metro. Your feedback is extremely valuable and helps us improve our services. We hope to welcome you again and provide a more seamless stay in the future. Best regards, Mar Falguera Garriga Quality Manager Conrad Dubai
