DUKES THE PALM - a Royal Hideaway Hotel

Dear Stine We appreciate that you took the time to share your experience with us. We have taken good note of your remark about our bar and regret you were not completely satisfied. We appreciate your insight and will do our utmost to improve on this aspect of our services; once again, we extend our sincere apologies for any inconvenience caused. We are, nevertheless, pleased that you had an enjoyable stay with us. Thank you for your compliments to our team, they do work very hard every day to make sure our guests feel well looked after at all times and definitely are an asset to our hotel. We will certainly convey your comments to all of them and are sure they will be pleased to know their efforts have been appreciated. It is good to know that you enjoyed the culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates. We look forward to the pleasure of welcoming you back on future occasions. Best regards, Vidhi Waghela Guest Relations Officer