Esperides Beach Resort

Dear Jaqueline, Thank you for sharing your feedback with us, and we're delighted to hear that you enjoyed your overall experience at our hotel. We're pleased that you found our hotel to be a great destination for families, and that you enjoyed the plentiful and delicious food options we offer. However, we're sorry to hear that the cleanliness of your room did not meet your expectations. Please rest assured that we take cleanliness very seriously, and we adhere to strict hygiene protocols, including ISO standards, to ensure the highest level of cleanliness in all areas of the hotel. We are sorry for any inconvenience you may have encounteres during your stay. Had we known about your concerns at the time, we would have had the opportunity to look into any issue and address them immediately. We are sorry if the entertainment was sometimes louder than expected. We strive to provide a diverse entertainment program for our guests, and we understand that personal preferences vary. Taking this opportunity, we would like to kindly inform you that the evening quiet hours are respected, and we would like to cordially thank you for your kind feedback. Our Hotel Management will take it into consideration as an opportunity for further improvement. Thank you once again for your feedback, and we hope to have the opportunity to welcome you back for a future stay, where we can ensure that all aspects of your visit meet or exceed your expectations. Warm Regards, Stathis Barbagiannis Guest Services Department Esperia Group