Aus DeutschlandDie Zimmer waren völlig abgenutzt., zu wenige Aufzüge ( wo ständig einer defekt war), nur zwei Steckdosen im Zimmer (davon eine unter dem Schreibtisch, keine Steckdosen an den Betten). Für ein vier Sterne Hotel völlig inakzeptabel.
Beliebte Aktivitäten
- Strand
| Infos zur Reise | |
|---|---|
| Verreist als: | Paar |
| Dauer: | 3 Wochen im Juni 2023 |
| Reisegrund: | Strand |
| Infos zum Bewerter | |
|---|---|
| Vorname: | Kerstin |
| Alter: | 66-70 |
| Bewertungen: | 3 |
Dear Waketi, Thank you for sharing your feedback about your recent stay with us. We are truly sorry to hear that your holiday experience did not meet your expectations. We apologize for any disappointment caused by the condition of the rooms. Providing a comfortable and well-maintained accommodation is of utmost importance to us, and we understand that the state of the rooms fell short of what you expected. Your comments will be carefully reviewed, and we will take immediate action to address any maintenance and room-related issues. We wish we had been aware of your concerns during your stay, as our team would have been more than willing to address any issues immediately to ensure that you fully enjoyed your time with us. Once again, we apologize for any inconvenience you may have experienced, and we sincerely appreciate your feedback. We hope that you will consider giving us another opportunity to provide you with a more satisfactory stay in the future. Best Regards, Chris Zamagia Public Relations & Communications Director Esperia Group
